Our Return Policy in short
Return Policy

Please contact 925catrinelinder before returning any items. Unless we hear from you first, we can not guarantee any service.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts 925catrinelinder and gives information relevant and the reason for complaint.

925catrinelinder does not supply return service on special design orders, however keeping you happy and satisfied is our highest priority.


Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. 925catrinelinder suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

925catrinelinder will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. 925catrinelinder is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead. This service does however not apply to custom made, special orders.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, 925catrinelinder reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: <info@925catrinelinder.com>